We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund or exchange.
RETURN / EXCHANGE POLICY
Within 15 days of original purchase, lenoradame.com will accept returns or exchanges of unworn or defective merchandise for a full refund. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
After 15 days of original purchase, lenoradame.com will make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt).
You can return the item to the address below using any traceable method. Once we receive your package, we will promptly exchange or refund it as you instruct. There is no additional shipping and handling charges on exchanges, we simply ask that you pay for the return postage.
1955 Ticonderoga Blvd, Suite 500
Chester Springs, PA 19425
Orders will be processed and shipped within 5-7 business days. In the event your order will be delayed, you will be contacted. Your credit card will be charged at the point your order is placed.
METHOD OF PAYMENT
We accept American Express, Master Card and Visa. No personal checks.
SHIPPING AND HANDLING
We use UPS for delivery and therefore are unable to deliver to APO/FPO addresses or PO boxes. We do not offer Saturday delivery. We offer Ground, 2nd Day Air and Next Day Air.
2nd Day Air $35
Next Day Air $50
International customers must provide an email address to contact with shipping cost prior to the order being processed.