Good to know
Questions & answers
Shipping, returns, custom pieces and gift cards: the things people ask us most, answered by our Phoenixville studio.
Shipping
Where do orders ship from?
All orders are made and shipped from our creative studio in Phoenixville, Pennsylvania, USA — near Philadelphia.
When will my order be shipped?
All items are made to order in our Phoenixville studio. Orders are created and shipped within 5–7 business days of purchase. As soon as it ships, you'll receive a tracking number by email.
Can I get my order faster?
We offer expedited shipping for an additional fee. Contact us at sales@lenoradame.com to discuss options.
Do you ship outside the United States?
We currently ship within the United States and to Canada. Rates are calculated at checkout, and Canadian orders may be charged duties or taxes by Canada Post on delivery — those are the customer’s responsibility. If you are elsewhere and would like a piece, email us at sales@lenoradame.com and we will see what we can arrange.
Returns & Exchanges
Can I make a return or exchange?
Of course. If something in your order didn't work out, contact us at sales@lenoradame.com to start the process, or ship the item(s) back to us. A refund will be issued to your original payment method once we receive it. Return postage is yours to cover unless the item arrived damaged or we got the order wrong. Custom pieces are made to order and cannot be returned or exchanged. See our full Returns & Exchanges page for details.
Ship returns to:
Lenora Dame
2102 Kimberton Rd, #1030
Kimberton, PA 19442, USA
Custom Designs & Materials
Do you do custom designs?
We'd love to bring your vision to life. Visit our Custom Orders page to start a request — one of our designers will follow up by email. Please note custom work isn't included in promotional sales. Custom orders are available as time allows; during especially busy periods, availability may be limited. Custom pieces are made to order and cannot be returned or exchanged.
Do you offer items in silver?
Most of our designs are in gold tones, but we do have a limited selection of silver-tone materials and findings available for custom orders. Visit our Custom Orders page to request one.
Do your items contain nickel?
Almost all of our items contain nickel, with the exception of our earring wires, which are gold-plated and nickel-free.
Gift Cards
Do you offer gift cards?
Yes — digital gift cards that make the perfect present for any occasion, and can be used on any purchase in our store.
How do I purchase one?
Right from our website — choose your amount and complete checkout.
How will I receive it?
Digitally, by email, immediately after purchase.
Can I send it to someone else?
Yes — forward the email to your recipient, or print it to give in person.
Do gift cards expire?
No, they never expire.
Can I use it more than once?
Yes — if your purchase is less than the card's value, the remaining balance stays on the card for future use. You can also use multiple gift cards on one order.
Can gift cards be refunded or exchanged for cash?
Gift cards are non-refundable and can't be exchanged for cash.
What if I lose my gift card email?
Contact us and we'll help you retrieve it.
Wholesale
Do you offer wholesale pricing?
Yes — we love partnering with qualified retailers. Contact sales@lenoradame.com for more information, or visit our Wholesale Inquiries page.
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