Shipping

All orders are made and shipped from our creative studio in Phoenixville, Pennsylvania U.S.A. located near Philadelphia

All items are made to order right here in our Phoenixville studio. Orders are created and shipped within 3-5business days after placing an order. We make every attempt to get your items to you as quickly as possible since we know you are excited for your new LD pieces!

Once your order has been shipped you will receive a tracking number via email to the address you provided. You can follow your package's journey using this tracking number.

We would love to get your items to you as quickly as possible by offering expedited shipping at an additional fee. Most of our designs are made to order so we still need 2-3 business days to make your items. Once completed we will use expedited shipping to get them to you as quickly as possible and provide you with a tracking number so that you can keep tabs on your package’s journey.

Lenora Dame designs are loved by our customers all over the world! International rates for orders are automatically calculated for you at check out.

Our designs make unique handmade gifts that can be shipped domestically and internationally! All you have to do is use the gift option on the order form, leave a note for the recipient, provide us with their shipping address and leave the rest to us! 

Returns & Exchanges

Of course you can! If something in your order didn’t work out, we’d like to make it right with a refund or exchange. Contact us at info@lenoradame.com to start the exchange process or simply ship the items to us. A refund will be given in the same form in which you paid once the item is received. Visit our full Return & Exchange page

Ship returns to:

Lenora Dame Studio
710 Wheatland Ave.
Floor 2 
Phoenixville, PA 19460 USA

Custom Designs

We would love to work with you to make your vision a reality. Please visit our custom order section to make a request. One of our designers will contact you via email to bring your creative vision to a Lenora Dame design. Please note that custom work is not included in any promotional sales.

Our designs are mostly in gold tones, however we do have a limited selection of silver tone materials and findings that can be used for custom orders. Please visit our custom order section to make a request.

General FAQ

Almost all of our items contain nickel with the exception of our earring wires which are gold-plated, nickel free. 

At this time we do not offer gift cards but we are working on it!